Apple accuses customers of mistreat of faulty notebook keyboards

Today I received from the danish Consumer Complaints Board a copy of Apple Computer International’s answer at my complaint about the vanishing letters on my iBook G4 keyboard.
Here you can read what Apple in concert with a danish solicitor has reached forth to :

”Apple finds no prove that the fault at the keyboard be owing a defect from fabrication or materials that have been present at the time of delivery. The
fault appears ultimate 15 month’s after delivery, and Apple finds it best likely that the artefact is caused from the customer wrong use of the keyboard or from wrong clean-up / maintenance – e.g. use of cleaning fluids that contains chemicals, that can harm the keyboard (e.g.. acetone).”

My comment to the board
”Apple and the attorney are so busy to shoot the blame at the customer, that they ignore a crucial inconvenient detail :
If it was true , that i’ve used chemicals to clean-up, how can it possibly turn out that only half the characters is trite away? Has anybody ever heard of a nerd wanting to clean only every other key of a keyboard?
Besides me 60 others danish Macusers have experienced the characters disappearing from their Apple notebook board. Does Apple claim all 60 have chosen to clean only every other key?
Apples argument is shocking badly. I think the danish Consumer Complaints Board understands my doubts about the argument , and I hope the Board will demand a sober dealing with my complaint.”

What’s next?
According danish consumer laws, when the parts cannot agree, the hardware in question has to be examined by a independent technician.
No matter how long the procedure may take, I will keep my consumer rights. As long as the trial is on, my rights cannot go beyond the time limit.
Therefore my advice for Apple will be:
You better hire some more attorneys!


16 Responses to “Apple accuses customers of mistreat of faulty notebook keyboards”

  1. Merete Klinkvort Says:

    Hi Fllow acur!
    I hav a probl with y iBoo, wich I bliv vral of you hav too.
    Th lttr vah fro th yboar aftr l tha two yar.
    Lt u jut ay that I o’t ow bli typig. That a that I hav to loo for th lttr I wat to u. ic thy ar ot arrag alpabthically, it i ot vry ay!

    orry about th bra. y coputr wt blac a I ha to rov th battry, put it bac i a rtart. But hr I a agai. I gu it i a hut ow – har about that bfor? It happ oft a ha b a big probl ic I bought th thig. pcilly wh I u it i y practic with clit.
    O of th ay I will go to a tor a a copli.
    O wor Appl o’t awr, thy probably caot ra y ag.
    Ca you?

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